Product Support Manager

Reporting directly to the Sr. Product Manager, you will manage all technical and logistical aspects of enterprise product installation as well as participate in the product development process from defining feature sets and functionality to working with clients and internal engineers and UI designers to help create a better product for our Fortune 1000 clients. You will work closely with the engineering team and CTO to research, develop, deploy and integrate the Company's enterprise software suite. Assist Product Management in the creation of user guides and technical documentation. Assist Marketing & Sales in the creation of marketing communications vehicles (product spec, user guides, white papers, training materials). Generally, you will represent the Company to outside audiences (via seminar/conference presentations, meetings). Collaborate with Sales and Business Development to identify customer requirements, manage client relationships from a technical perspective, develop new sales tactics, track and report on client usage, and to liaise with partners and third party vendors.

Required:

• 4+ years enterprise software product/project management experience with a concentration in Web applications/Internet development
• 3+ years client management experience in either Sales or Customer Support role
• Strong project management skills
• 2+ years work in a start-up environment
• Team-oriented with the ability to communicate effectively with technical, marketing communications, and sales staffs
• Professional demeanor, strong work ethic and sound business judgment
• Detailed-oriented self-starter with ability to handle multiple tasks across functions
• Ability to work independently but not in a vacuum. Excellent reporting skills needed.
• Strong verbal/presentation, written, and interpersonal skills
• U.S. citizen or valid visa to work in the U.S.

Web Engineer

Dreaming HTML in your sleep? Know the latest revisions to the W3C HTML spec? We need people that enjoy working with artists and interface designers in translating visual page layouts into working code. You must be able to write clean code and create efficient template structures for Web delivery. This is not a purely production job. We expect candidates to contribute to the design process and participate in decisions that affect the presentation of information.

Required:

• HTML 4.1, JavaScript and a working knowledge of graphics production tools
• XML or Flash knowledge preferred
• At least 2 years of experience in a web production environment
• Ability to organize, prioritize work, and meet agreed deadlines
• Ensure compatibility across browsers and platforms, and detail oriented
• Good communication skills and a team player

Sr. DBA

The NetGeo™ DBA will be responsible for database design, development, and maintenance of the existing NetGeo™ database system. The current database system is in mySQL, but future migration to Oracle is planned. The DBA is also responsible for tuning and maintenance of the database. This position will monitor and maintain all backup procedures. The DBA is a solution finder who is comfortable and calm in the face of rapid change and can work closely with a team of software engineers to create a database driven web application written in Perl, Java, C, and C++.

Required:

• 5 years Oracle DBA experience using a UNIX platform, Sun Solaris and Linux.
• Excellent communications and interpersonal skills
• Positive, team oriented attitude
• High energy and strong work habits